Position Overview: The Admissions Coordinator is responsible for creating a five star first impression of RCA with the patients and families entering treatment at the inpatient facility level. The Admissions Coordinator will facilitate and evaluate therapeutic, medical and financial arrangements of patients and their families seeking treatment for a substance use disorder. The Admissions Coordinator is responsible for thorough documentation of patient presenting problems, needs, and risk related to substance abuse and co-occurring problems and obtain insurance coverage for treatment (when indicated).
Current Shift Available: Wednesday to Sunday 5:00PM to 2:30AM
Specific Responsibilities:
- Provides 5 star experience to patient and families that present for admission
- Coordinates with medical and clinical staff on cases requiring medical/clinical clearance prior to admission.
- Reviews cases scheduled for admission by contact center to determine appropriateness and field any issues prior to patient arrival.
- Completes initial in person assessment for incoming patients as well as coordination with family and referent, in order to determine appropriate level of care.
- Ensures all consents and financial paperwork are fully completed (signed) and explained to all new patients.
- Communicates with friends/family members present during patient admission and obtains relevant collateral information from patient’s support system.
- Collects 5 points of contact and documents in medical record.
- Ensures patient and family understand what to expect from treatment including any risks or warning signs related to patient potentially wanting to leave treatment prior to clinical recommendation.
- Provides new admission report to unit staff, including recovery support staff and nursing.
- Obtains pre-certification for treatment from insurance companies.
- Assists counselors and other senior program staff in crisis intervention as needed.
Education and Experience:
- Bachelor’s degree in psychology or related field or valid nursing license (LPN/RN)
- Minimum of 2 years’ experience working in admissions in a substance abuse services
- Knowledge of ASAM criteria for Level of Care (3.7 and 3.5)
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office.
- Strong communication and negotiation skills.
Competencies:
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.
Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.
Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time actively working with patients.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Careers in social work 